PROMOTIONS
What are the types of promotions?
On some occasions, CHARLESKEITH.COM may introduce special promotions on the website, at a limited time offer or while stock last basis. We might also issue special promo codes and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previous orders.
Can I use more than one promo code on my order?
Note that only one promo code can be used per order.
My promo code is not working, what should I do?
Please check that the promo code is still valid and not out of date, and refer to the Terms & Conditions set out in the Promotions page. If you require further assistance, please contact us customers@CHARLESKEITH.COM.
What are the Terms and Conditions for promotions?
Promotions are not exchangeable for cash, voucher or in any other form. Promotions are valid at CHARLES & KEITH online store only unless otherwise stated. No adjustment is allowed on previous purchases. No cancellation or changes can be made to an order after 1 hour from the time that order has been placed. CHARLESKEITH.COM reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute, CHARLESKEITH.COM’S decision is final.
What happens if the promotion that I would like to have has expired?
All promotions on the website are subjected to terms and conditions. We are unable to allow you to use any promotion that has expired.
What is the difference between promotions at CHARLESKEITH.COM and in retail stores?
CHARLESKEITH.COM and CHARLES & KEITH retail stores might have similar promotions, which may not be identical. On some occasions, CHARLESKEITH.COM may run exclusive online promotions that are not available in retail stores for a very limited period only. For further enquiries, please feel free to check with our customer service at CHARLESKEITH.COM or your nearest retail store.
PRIVILEGE CARD MEMBERSHIP
How can I become a CHARLES & KEITH Privilege Card member?
To join us as a member, all you need to do is to purchase S$ 250 and above worth of CHARLES & KEITH products in a single receipt.
What are the privileges?
As a CHARLES & KEITH Privilege Card Member, you are entitled to:
Receive 10% discount on regular-priced items when you shop at both CHARLES & KEITH retail stores in Singapore and online at CHARLESKEITH.COM (within Singapore deliveries only)
Enjoy your privileges online at checkout with no hassle
Be informed of latest trends, new arrivals, promotions, special offers and online exclusives
I have been a CHARLES & KEITH privilege card member for a few years; can I also enjoy the new privilege card member online privilege?
Yes, you can. However you will need to have an online account at CHARLESKEITH.COM first. After which, you would need to email or fax us your particulars with a copy of the front and back image of your privilege card to enjoy the member online privileges.
How do I activate my online member privileges if my privilege card is issued by CHARLES & KEITH stores in Singapore?
Step 1 - Create an online account at CHARLESKEITH.COM
Step 2 - Provide your name, NRIC/FIN/Passport number, contact number, registered email together with a copy of the front and back image of your privilege card and email to customers@CHARLESKEITH.COM with the title: Online Privilege Activation
Step 3 - Your application will be processed and you can start to enjoy your member privileges online in the next 3 to 5 business days. A confirmation notification will be sent to your registered email address to inform you about your privilege card membership status before you can start to enjoy member privileges online. *Birthday privileges are not applicable for online purchase
How do I activate my online member privileges if my privilege card is issued by CHARLES & KEITH online store at CHARLESKEITH.COM?
Once you become a CHARLES & KEITH privilege card member, you will automatically enjoy the privileges when you shop online with your online account at CHARLESKEITH.COM. A confirmation notification will be sent to your registered email address to inform you about your privilege card membership status before you can start to enjoy member privileges online.
Can I enjoy the member online privilege immediately after I become a privilege card member in the retail store?
We regret to inform that you will not be able to enjoy the privileges online immediately after you receive the card from the retail store. You will need to create an online account at CHARLESKEITH.COM
Do I get to enjoy the same retail store member privileges on CHARLESKEITH.COM?
You will enjoy a 10% discount off regular-priced items. Not applicable for special project item(s).
Do I need to enter any privilege card details online during check out to enjoy the privilege?
No, you do not need to enter any details. Your member privileges discount will be reflected automatically when you checkout for payment of regular-priced items online.
Can I get the 10% discount off regular priced item privilege immediately on the purchase which qualifies me to be a privilege card member?
No, we regret to inform that the 10% discount privilege is only applicable for the next purchase.
Can I enjoy the member online privilege in retail stores immediately after I become a privilege card member online?
No, we regret to inform that you will need to present the physical privilege card at CHARLES & KEITH retail stores to enjoy the privileges. You will be receiving the privilege card together with your items purchased online