As expected, human resource focus was found to have a positive relationship
with role conflict. Our results are consistent with the findings of Morris et al. (1979),
Hartline and Ferrell (1996) and Wetzels et al. (1999) in which role conflict was found
to be positively related to human resource focus (e.g. participation in
decision-making, empowerment and autonomy). This is explained by the fact that
human resource policies sometimes do not take into account employees’ differences