Social processes include communities of practice – self-organizing groups of people who share a common interest – and expert networks – networks that are established to allow those with less expertise to contact those with greater expertise. Such social processes are necessary
because while knowledge initially exists in the mind of an individual, for KM to be successful,
knowledge must usually be transmitted through social groups, teams and networks. Therefore,
KM processes are quite people-intensive, and less technology-intensive than most people might
believe, although a modern knowledge-enabled enterprise must support KM with appropriate
information and communications technology (King, 2008