Dear puwanamaneene_0,
Many thanks for your purchase from us.
Aplogize for this inconvenience.
Unfortunately I was told that there's a quality problem in this batch.
As a responsible seller, we couldn't send defective items to you.
I checked my store and could not find any replacement.
In this condition, we could only refund.
Is that OK?
Apologize again sincerely.
Beg your forgiveness!
If you need other items in my store, I could offer you a discount.
Your understanding will be greatly appreciated!
Many thanks&Kind regards
Yours Lark