On behalf of Iyara Lake Hotel & Resort, I would like to express our sincerest apology for our carelessness and not taking good care of you during your stay with us.
Thank you very much for your important feedback. We will take it as a mirror to reflect on ourselves to improve our services.
We would appreciate the opportunity to put right our wrongs and prove to you that we have learned from our mistakes. Would you please let us have the chance to be of your service once again? If you have the chance, we would like to invite you back to stay with us again, providing you with a full board of compliments.