Provide chat, email and voice support to resolve user problems with flawless communication skill.
Act as a resource for consumer development and consumer acquisition by delighting users through voice/email communication.
Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of emerging problems.
Analyze user requirements/needs and communicate product offers accordingly.
Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
Candidate must possess high accuracy and attention to detail.
Flexibility to adapt to the changing needs of the business and work environment with respect to role, shift timings and working days.
Should have basic computer literacy.