Hi K.Zsolt,
For this case, Actually to high possibility for falling down to the floor and impacted with the Scan Engine.
And after that it was not full of the lighting in scanning. So, That why we asked to more information for this case.
If the scanner is not functional. Why usage long time for gave answer for us.
As you know and looking forward. We must be bring a reason as reasonable to provide for someone to related for this case.
The history:
Created and responses since Mar 26th,2015.