At Tapper's root beer game, Ralph learns he can win a medal in the first-person shooter Hero's Duty. Ralph enters the game and encounters Sergeant Calhoun, its leader. Between game sessions, Ralph climbs the game's central beacon and collects the medal, accidentally hatching a Cy-Bug, one of the game's enemies. It clings to Ralph as he stumbles into an escape pod that launches him out of the game. Meanwhile, with Ralph missing, a girl reports to arcade-owner Litwak that Fix-It Felix, Jr. is malfunctioning. Since broken games get unplugged, leaving their characters homeless, Felix searches for Ralph.