You have seen a video on how to provide good service and a review of a writer in Thailand who refers to it as "sloppy" service. In his article he gives 5 examples of poor service. For 1 through 5 write in your own words what the problem was and based on the video what you would recommend to improve the service. make sure you understand the words in bold print. Post your answers here and as always use your nickname as the topic of the post.