We are writing to let you know that your seller account does not currently meet some or all of the following Holiday Selling Guidelines for the Toys & Games store this holiday season:
- Your first sale on Amazon.com must occur prior to September 18, 2015 (sale does not need to be specific to the Toys & Games store): Yes
- You must have processed and shipped at least 25 orders between September 1 and October 31, 2015 (orders do not need to be specific to the Toys & Games store): Not Yet
- Your short term order defect rate must be no greater than 1% as of November 1, 2015: Your current order defect rate: 16.67%
- Your pre-fulfillment cancel rate must be no greater than 1.75% between October 1 and October 31, 2015. Your current pre-fulfillment cancel rate: 0%
- Your late shipment rate must be no greater than 4% between October 1 and October 31, 2015. Your current late shipment rate: 50%
To be eligible to sell in the Toys & Games store this holiday season, please evaluate your selling practices and take action immediately to increase your sales or improve your performance.
Here are some steps you can take:
* Monitor your customer metrics and take appropriate corrective action if necessary. You can find your customer metrics in the Performance section of your seller account.
* Utilize Fulfillment by Amazon (FBA) to ship products to your customers.
* Check your orders frequently in the Manage Orders section of your seller account.
* Minimize order cancellations: Don't list quantities of stock for sale than you don’t have available to ship.
* Ship orders and confirm shipments in a timely manner.
* Ensure your seller policies are up to date.
* If you work with outside shippers, solidify their commitments for providing prompt shipping confirmation.
Please note that your orders that use Fulfillment by Amazon (FBA) will not be subject to the holiday season shipping requirements. Learn more about FBA:
http://fba.amazon.com
Thank you for selling on Amazon.com.
Regards,
Amazon Services