Firstly, Apologize for late reply, Refer to complaint from your guest V. 90317593, We tell them before move and give upgrade best room free dinner full period start 02 - 09 February 2014, They agree.
We move they to Sira Grand Hotel on 28 January 2014 and back to Andaman Phuket Hotel 02 February 2014, All the time they stay Sira Grand Hotel, We give Hotel'driver service to them at all time and
coordinate with reception of Sira Grand Hotel. They agree and confirmed everything OK!!!