Thanks for the letter, dated March 18th, you forgot to let us know that you have inside the room. I must say you are very sorry to cause you frustration in the use of this service.
We apologize for your inconvenience at our hotel did not care, you are well on the way we feel it is particularly in this error. You need to make and make you want disappointment at this time, which may be caused by employees with less care, and maybe you don't have to feel guilty, so we really learn coming to my apologies for this error.