We saw her [parent support worker], and she gave us a huge binder with many dividers. Ultimately, I had a list
of providers for auditory-verbal therapy, a list of providers for sign language, a list of providers for total communication
options, and other than that it was empty and not very useful.IAnd I guess the referral system worked but then I was finding that either they weren’t getting the information from her fast enough, or fast enough in my mind I it wasn’t feeling like a lot of support was coming from there anymore. (Interview 14)