kindly liaise with the seller regarding to this matter.
You may contact seller by following below steps
1. Go to your shopping list, clicking "My Qoo10" at the top of the Qoo10 page
2. Click "Cart No." to see order summary
3. Click "Post Question" under "Inquiry and Conversation" written in blue as below the order info
4. Fill out your inquiry to the seller
5. Click "submit" to complete
Thank you.