1. Use all front office forms effectively
2. Offer the right and relevant room rate to the customer
3. Perform check-in and check out
4. Conduct and perform reservation (by phone and walk-in)
5. Greeting guests effectively accordingly to SPH standard
6. Handle telephone from receiving, transferring, holding lines
7. Read the telephone billing machine
8. Calculate manager report
9. Conduct cashiering process till its closing
10. Close Fidelio system
11. Check the POS bills
12. Open the shift of every day
13. Issue the receipt
14. Run and operate the night audit
15. Print the folio
16. Issue the internet package
17. Issue the key card (RFID)
18. Set the folio paper
19. Serve welcome drink
20. Read the function sheet
21. Create the function
22. Upload the facts sheet on the SPH website
23. Upload the online social network ; facebook twister
24. Handling different types and different guests profile effectively
25. Handling simple guest’s complaints