Recognizing the link between employee training and a positive customer experience,
Wynn Macau has made employee development one of the cornerstones of its workforce
management strategy. According to company sources, all employees receive highly
individualized training in groups of no more than 20 and are required to pass certification
programs before interacting with guests on the property. This suggests that Wynn Macau’s
training practices are an exception in the Macau casino industry.