After implementing the communications plan, the communications director must measure its
impact. Members of the target audience are asked whether they recognize or recall the message,
how many times they saw it, what points they recall, how they felt about the message, and what are
their previous and current attitudes toward the product and the company. The communicator
should also collect behavioral measures of audience response, such as how many people bought the
product, liked it, and talked to others about it.