Thank you for contacting KIXEYE customer support! This is an automated response. Your ticket number is KIX_SPT_0001474465 - please use it when you reference this issue, and the easiest way to do that is to leave the Subject: line of your message alone, and our automated system will associate your reply with the ticket in our system.
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If you need to update your ticket with additional information, please just reply to this email - we ask that you do not submit additional support tickets about the same issue, as that just slows things down for everyone.