rather than a solution. For example, the growing use of “Chip and PIN” technology and the rise of Internet shopping has resulted in plans to phase out the system of cheques in the UK. Consequently, it is widely anticipated that this will cause significant problems for the older members of society, many of whom still rely on cheques [33]. The lack of quality when designing new digital technologies for older people is well documented. Previous work [11] noted that younger designers sometimes struggle to create appropriate technologies for the diverse population of older people.