Some of these changes are seen as follows: employees and their skills are becoming the
most important asset of any company upon which its competitive advantage is based; the quality of hotel products and services will be directly affected by the customer–employee relationship; rapid technological changes are influencing the way tasks are performed; the importance of teamwork and interdisciplinary knowledge of staff and experts is growing; employee and customer satisfaction are crucial to the success of a company; interest in the environment and sustainable development is increasing; social and technological changes will force companies to constantly innovate their employees’ knowledge; globalization and increased competition are affecting labor markets and tourism ;a lack of high-quality employees in the tourism sector is
the result of the poor image of the hotel industry, inadequate education and development of employees, low wages, etc.