Description : We do what is best for the Bank and our customers. We deliver on our promises and work to high standards. We are reliable, open and honest.
Acts based on what is important to the customer / client and the reputation of the Bank.
Respects customers / clients and colleagues, treating them as they would like to be treated.
Takes personal ownership for problems and opportunities.
Communicate openly about problems, decisions and questions.
Gives timely updates.
Consistent in their views, and explains changes.