Supply the customer service in Rayong.
Analyse customer forecasts. Work closely with the UAT plant to ensure timely and effective production of the customer demands. Monitor progress and keep customer informed as needed.
Work closely with local Sales team and provide the necessary services.
Manage customer complaint process with Sales and ensure timely responses to customers. Work closely with the relevant teams in SM, PM or Operations.
Develop key management contacts within the canning industry with CS manager. Attempt personal relations for e.g. emergency / bankruptcy events.
Continuously improve the activities of the customer service with focus on customer interaction, IT support and other tools.
Ensure that capital employed related to canner relationships is optimised with CS manager.
Ensure that delivery and logistics terms agreed upon with OEM are met in the delivery process.
Review the legal structure of the canning industry and ensure that agreements are monitored and updated with CS manager.
Provide competitive and market information collected through canner contacts
QUALIFICATION
Bachelor or junior college Degree (Marketing, Business, Science or Engineering)
Experience in SAP or similar system in English version for more than 3 years
Solid communication skill with customers in Thai (OEM/canner)
Solid English communication skill
Japanese communication skill is preferred
Strong business communication skill
Solid analytical skills with reporting/writing
Solid PC software skill in word, excel.
COMPETENCIES
Strong analytical, business and leadership skills
Independent thinking, self-motivation, high level of stress resistance
Excellent analytical capabilities and problem solving skills
Wide breadth of mental scope and creativity required
Cultural awareness, good language and communication skills
Willingness to extensive travel