1. Public relations communicates the news, influences the news, receives the news, and responds to the news for a brand via the media. It’s the art and science of talking to the right audience in the right voice. PR is the communication hub of an organization. It influences and shapes a company’s image, reputation, brand perception and culture. PR connects a brand and its public via direct messages or editorial media including print, broadcast, radio, digital, video or social media. Before social media, a company had one voice; now social media encompasses an orchestra of voices that contribute to a company’s image, reputation, brand perception and its public community. Lisa Buyer – The Buyer Group