All employees were trained for Super AM. Full time associates were given 30-40
hours in customer service and 20 hours of training in the concept of GSP. This
compared with total training of 15-20 hours a new hire would receive in an EXPOAM
store. Part time workers were given 37 hours of training. This included
training in the GSP procedures, how to handle fresh and value-added products, and
customer service techniques.
The General Manager of EXPO-AM’s Region 2 which included Ridgemount
commented “I am sick of seeing Edwards around here. First I’m excluded from
participating in the development the Super AM stores, then he recruits my best
workers. I have pointed out to top management that they are making a big mistake
but most are not listening.”