Denton and White (2000) and Huckstein and Duboff(1999) report a number of benefits deriving from BSC
implementation. These include rewarding teamwork, since the hotel property is assessed as an overall entity;
encouraging managers to focus on both long-term and short-term measures of success; making performance
appraisals more objective; facilitating the dissemination of strategy information throughout the organisation;
promoting the explicit sharing of best practice, as a result of the BSC being adopted in a unified way across a chain of
hotels; and enabling negative trends to be identified by owners and senior managers in their early stages, well
before financial performance deteriorates (Evans, 2005).