technology is so pervasive that almost all office employees need to be able to navigate the Web and to use word processing, e-mail, spreadsheet, database and presentation software. Most colleges and universities have short courses to help student master the technicalities of these programs, and longer courses on technology's changing impacts on how - and how often-we communicate. If new communications technologies allow for speedy, efficient management and transmission of information, they have simultaneously raised expectation of the accuracy,