Hello, thank you for writing.
We appreciate the information you have provided. Unfortunately, in the plan of action you provided, we don't see any proactive or effective solutions to address the issue. Please provide another plan of action.
A review of your account indicates some of your buyers have not received their orders.
Before we can consider reinstatement of your selling privileges, you must provide us with a detailed account of the steps you will take to prevent non-receipt complaints in the future. We will then review your plan and determine whether to reinstate your selling privileges.
As a recommendation you may go over:
- Your inventory, in order to check out possible stock outs.
- Shipping handle times, in order to verify if those should be longer.
- The carrier (s) you are using, so you may identify if the issues are caused by them and how those issues may be addressed by your company.
- Any computer program change or improvement that may help you prevent not received orders in the future.
- Valid tracking numbers.
For information on creating and submitting your plan, search on "Appeal the Removal of Selling Privileges" in seller Help.
We look forward to hearing from you.
Regards,
Seller Performance Team
Amazon.com