Sous Chef Job Purpose To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
To assist with the control and ownership for the management of the kitchen department within the overall policies and controls established by the company and hotel General Manager, ensuring that the brand values and standards are delivered and budgeted profitability achieved.
To ensure at all times a high standard of cleanliness and practices is maintained, thereby ensuring all statutory legislation is met.
Key Responsibilities Customer Focus: To implement the consistent delivery of superior customer service through the Customer Service Programmed. To ensure that the department creates a professional impression to customers and team members. To review and act upon customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.