2004
Also in September, Turkish Airlines inaugurated the "Customer Relations Online Service Center" where customers could register their opinions and complaints using the airline’s website, www.turkishairlines.com.tr.
According to the yearly report published by the Association of European Airlines in December, THY ranked number two among AEA airlines in terms of punctuality and had the second lowest number of mishandled bags.
The number of passengers carried exceeded 12 million.