In this chapter, we want to consider how the management of a specific business process affects the performance of the process. In Chapter 5, we discussed some of the issues that companies face in organizing process management; in Chapter 6, we considered some of the enterprise issues faced by companies trying to organize a corporate performance measurement system. Here, our focus is much narrower. In Chapter 10, when we talked about the kinds of problems analysts find when they try to improve specific activities, we described several problems that derived from the way supervisors and local managers interacted with employees trying to accomplish specific activities. Here, we want to consider how a business process redesign team might go about analyzing how a specific business process is managed and what changes they might recommend to improve the specific process.