Have the g-shock Information special edition watch... I just needed to get the band and bezel replaced, simple right? NOT AT ALL called the number from the website and they told me to call PacParts. Because it was a special edition PacParts couldn't fix it and that I needed to call the manufacturer. Called the NJ GShock location and was told they can't tell me how much it is that I needed to ship the watch in first and then I can be told how much it was to replace the bezel and band (I have to pay for shipping to find out how much it is to fix!!)..when I asked the women if I dont agree with the price is gshock going to take care of the shipping and she told me NO they are not responsible. The good news is that there is plenty of other watches out there to buy!! Dont buy a GShock with hopes of keeping it for a while, love the watch customer service is horrible!