five areas crucial to effective organization performance
communications
analyzing communications process within group.
observing length of time member talks, who talks to whom, and who interrupts whom.
member roles and functions
observing roles and functions of members.
role divided into 3 categories:group task, group building and maintenance, individual
problem solving and decision making
helping group understand how it makes decisions.
group consensus is one all members shared in making and will support.
group norms and growth
assisting group in understanding its norms and how they affect decision making.
group will improve decision making as members grow.
leadership and authority
group understands impact of leadership and authority.
roles of formal and informal leaders clarified.
leadership functions shared among group members.