Level 1: Tactical coordination
Focus on producing one-sight, one-sound, one-feel communications to achieve greater
synergy; create cross-functional teams among advertising agencies to provide full service,
one-stop-shop services to clients.
Level 2: Redefining the scope of marketing communications
Consider all the possible contact points by which customers get in contact with the brand
or their total experience with the brand, which shapes customer perceptions and influences
the buying-decision process.
Level 3: Application of IT
Harness technology to improve performance through data-driven marketing, by delivering
more personalised and relevant content or messages to target audiences with the use of
databases that capture information about customers, consumers and prospects. Technology
provides empirical transaction data over time, customer valuation and analytical tools, etc.