In this topic, we will be exploring both the learning and skills of business letter writing
A business letter differs in one important way foremother kinds of job-related writing-it usually represents a direct communication between one person ans another
We are in a very good position to take our reader's needs into account
If we ask ourselves, "How might I feel if I were the recipient of such a letter
we can gain some insight into the likely needs and feelings of our reader and tailor our message to fit those needs and feelings
Furthermore, we have a chance to build goodwill for our business or organisation
Many companies spend millions of Diners to create a favorable public image
A letter to a customer that sounds impersonal and unfriendly can quickly tarnish that image,but a thoughtful letter that seems sincere can greatly enhance it