Zurich’s Property Claims Team received notification of a new, potentially large fire claim for a Rugby Union club. The clubhouse was damaged as a result of an arson attack.
On receipt of the claim, a loss adjuster was appointed to inspect the site as a matter of urgency, providing an immediate update as to the extent of the damage and what was required to get this community-based organisation up and running.
The Insured’s main concern was that they would have to cancel the games scheduled to be played and, more importantly, a fundraising event held at the club on the following weekend.
Zurich’s immediate verbal approval while the assessor was still on site enabled them to arrange the clean-up and reinstatement process on the day of the notification. The Insured was able to proceed with the planned activities.