P : Delay for original duty invoice / tax invoice and document support.
R : Mis communicate between the customer with the customer (internal organization) and the customer has not receive the original invoices.
S : Calling back to the customer to clear for pending invoices and update status for this issued.
Due to on Monday the operation team will send invoices to the customer and send the re-invoices to the customer again.
By the way, I already offered our sincere apology for any inconvenience and concern this incident has caused her.
confuse