I think it's most important to work with good freight forwarders. So before we actually choose a freight forwarder, we check whether their service level comes up to our standards.
What exactly does that mean?
Well, it means that we only want to work with forwarder who meet certain requirements.
one thing that's really important is reliability.
We need to be 100 per cent sure that our consignments are delivered to the customer at the right time.
And what about transport costs ?
The price is also important obviously, but as i said, there are other things to consider such as quality of service, handling of paperwork and advice. We usually ask for four quotations for each shipment.
What about all the documentation required in overseas trade ?
So we always make sure we have copies and duplicates of every document in case something is lost.
Consignment can easily be damaged in transit. Are your customers aware of that ?
Yes, We always advise our customer on the risk and offer them the most suitable insurance for their consignment.