Kate joined the company as program director of the facility’s
special-care unit. The organization’s six departments—special care,
nursing, maintenance, activities, food service, and the business
office—each have a department head, and these managers report
to an executive director. The special-care unit generally houses
twenty-four residents, all of whom have Alzheimer’s disease or
dementia, which Kate has been trained to handle. In addition, the
facility rents forty-five apartments to residents whose needs are
handled by the nursing department.