When giving orders or reporting test results, it's critical that nurses confirm information before acting on it. This is especially true with verbal communication, whether it's delivered in person or over the phone. It's easy to misunderstand someone's words, so nurses should repeat the information to ensure they heard it correctly. If they're giving the information, they should ask the other person to repeat it. While this can make a significant difference in individual cases, establishing it as a hospital policy can more effectively reduce the risk of miscommunication and errors.