Dear Diane,
Trust you are doing well.
I got message from my colleague that you got complained from customer about rice quality. Let me explain to you first that if you compare rice quality at the moment and last year in December, for sure that the quality will be different.
Because of rice in December just harvesting so rice are very soft and sticky more than now because rice already harvested eight months.
So never our customer compare rice quality between shipment in December with shipment in July because the quality quite drop but we still provide the premium grade under Sunlee Brand and never mixed other rice under our company brand as well.
In case you need rice very soft and very sticky, the good timing for place order will be October until January only.
Lastly you said that we have not send rice sample to you before, frankly speaking we never send the sample before shipment to the customer if you need them you must inform me first.
We do hope that you will understand the natural rice commodity.