6 I've been part of a team dealing with many issues, big and small, and I've learnt much from the previous two PMs, especially not just to focus on policies but on how the policies impact people, the lives of individual Singaporeans, what does it mean, how does it hurt, where can we help. So, I've always paid a lot of attention to my MPS cases, my Meet-the-People Session cases. Nine out of 10 are routine, but always keep my eye open for that last tenth one where the policy has gone wrong, the implementation is not right or maybe the policy is wrong and has to be changed and we have to do something, intervene and put it right. I won't tell you which ones otherwise you will all come and look for me. But I have red stickers on my table so when such a case comes, I put a red sticker and I see to it personally. I've learnt that not all problems can be solved, but some can and must and when you do solve one of these, it really gives you a high and it gives my helpers a high too. It makes my evening worthwhile and then the next time you come back for the MPS, chuffed up, enthused, energised and we try again. And when you have a long case, well, we sit patiently and we wait.