Thus, the study provides several implications for practitioners (government organizations, individuals and SNS providers).
The study has provided some insights of costs and benefits of using SNS for work groups in government organizations. These
insights can be integrated with the few qualitative studies in this area to develop a better understanding about how
government organizations can strategically integrate SNS, and seize their potential for group work without falling in their
threats. IT developers at government organizations may also develop technological platforms that can integrate other open
source or free audio-video conferencing and Web 2.0 collaboration software with SNS to enrich group work at their
organizations. Individuals (employees) at government organizations should be aware of SNS’ weaknesses and threats to use
it in productive and nonthreatening ways. SNS providers s