Sorry for updating you late,I need your confirmation as below.
You mentioned below when you submmited this ticket. do you mean ITSM anad ARS both in 8.1.00 Patch 002 in your production env?
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Version/patch levels of BMC product(s) : 8.1.00 Patch 002 =======
Do you have UAT env which has same version with your production system?
Thanks for your assistance.