The contents to the budgetary performance reports should be tailored to the nature of the unit being evaluated. For example, many production, service, and administrative departments are treated as cost centers. Accordingly, their performance reports, as shown in figure 14-4 should highlight actual versus budgeted performance in regard to controllable costs (those that the unit manager can affect directly). In contrast, sales departments are often evaluated as revenue centers. Consequently, their performance reports should compare actual to forecasted sales, broken down by appropriate product and geographic categories. Some departments, such as IT and utilities, charge other units for their services and are evaluated as profit centers. In this case, performance reports should appropriately compare actual revenues, expenses, and profits with their corresponding budgeted amounts. If plants, divisions, and other autonomous operating units are treated as investment centers, their performance reports also should provide data for calculating that unit’s return on investment