We had finished to summarize refund program list.
Please kindly check the line D “comment”
We have some topics to make sure this refund program.
“Need further explanation from your side” means It seems no problem for me though the photos.
So you would be required to ask further explanation for refund.
“Accept 50:50” means we would refund 50% of amount of the products.
And sorry that make you inconvenience,
I am not able to size the meanings of “The Products do not have the order”.
We had check attached data and matches what you had order in this lot.
Would you mind if we ask your intention of these items?
Sorry that make you inconvenience again but your soonest explanation would be so helpful.