“Regus Hong Kong Citibank, Rafael speaking, how may I help you?”
“Regus Berlin Lindencorso, Evelina, Guten Tag”
“Good morning, Regus Gatwick Airport, Deborah speaking, how may I help you?”
“Thank you for calling HQ, a member of the Regus group. This is Renata”
Customer telephone script – steps
Answer the call as the customer has requested
Caller requests name of person he / she would like to speak to:
Repeat the name of the person requested
“Certainly, may I take your name?” Write down name
“And your company?” Write down company name
“One moment please, Mr/Ms/Mrs/Miss [surname]”
Transfer the call *