1.5.1. Measures of the service level
The most widespread way of measuring the service level of a logistics system is through the quantification of the order-cycle time, defined as the time interval from the issuing of an order (or request of service) to the delivery of the product (or completion of the service). The main logistical components of the order-cycle time are the order processing time (checking for errors in the order, preparation of the shipping documents, updating of the store inventory etc.), the availability of the products in the warehouse, the assembly time of the products making up the order (withdrawal from a storage point or creation of packaging for transport) and the shipping time (movement of products from the storage point to delivery point, including loading and unloading of the goods).
1.5.1. Measures of the service levelThe most widespread way of measuring the service level of a logistics system is through the quantification of the order-cycle time, defined as the time interval from the issuing of an order (or request of service) to the delivery of the product (or completion of the service). The main logistical components of the order-cycle time are the order processing time (checking for errors in the order, preparation of the shipping documents, updating of the store inventory etc.), the availability of the products in the warehouse, the assembly time of the products making up the order (withdrawal from a storage point or creation of packaging for transport) and the shipping time (movement of products from the storage point to delivery point, including loading and unloading of the goods).
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