OBTAIN TRUST
21. The Beauty Advisor attempted to understand whether or not you are already an existing Yves Rocher user. (ต้องการ)
Yes
No
22. The beauty advisor asked questions to understand your two beauty expectations (ต้องการ)
ระวัง !!Comment if Yes, which questions were asked
Yes
No
คำติชม:
23. The beauty advisor asked you questions to determine your skin type/conditions? (ต้องการ)
ระวัง !!Comment if Yes, which questions were asked
Yes
No
คำติชม:
24. The beauty advisor used the skin analyzer tool? (ต้องการ)
ระวัง !!N/A if no Skin analyzer available
N/A
Yes
No
25. The beauty advisor asked questions to understand your routine (ต้องการ)
ระวัง !!Comment if Yes, which questions were asked
Yes
No
คำติชม:
26. The beauty advisor asked you closed ended and opened ended questions (ต้องการ)
ระวัง !!N/A if no questions were asked
Let us know which questions the Beauty advisor asked you
N/A
More closed ended questions
Same number of closed ended and open ended questions
More open ended questions
คำติชม:
27. Did the beauty advisor reformulate/reconfirm your needs & wants? (ต้องการ)
Yes
No
28. How would you evaluate the Beauty Advisor's professionalism in terms of diagnosis skills to discover your needs? (ต้องการ)
ระวัง !!Comment for all
Excellent
Good
Average
Poor
Unacceptable
คำติชม: