I. INTRODUCTION
Quality is one of the project success factors that always
become an issue upon the completion of a project. Quality was
defined by reference [1] as the degree of excellence,
conformance with requirements, the totality of characteristic of
an entity that bear its ability to satisfy stated or implied needs
and fitness for use Malaysian construction industry
continuously put the great effort in dealing with construction
quality issue. A good example is made previously by SIRIM
Berhad on the introduction of ISO to the construction industry.
On December 6, 2006, CIDB’S circular stated that all G7
contractors are required to obtain ISO 9001:2000 certifications
effective on 1st January 2009. However, after considering the
request by contractors who are at that time still in the process
of certification, the Minister of Works has agreed to postpone
the enforcement of the ISO 9001:2000 certification for another
six (6) months and with the new effective date will be 1st July
2009. With that, CIDB is urging all G7 contractors to make full
use of the extension period to obtain the ISO certification in
order to maintain their G7 registration with CIDB. Failure at
obtaining ISO 9000 certification will withdraw the contractors’
eligibility to be granted with project worth RM10 million and
above; besides being demoted into G6 contractor.As a result to
the enforcement, the construction industry in Malaysia shows
and increasing number of contractor obtained certification of
ISO 9000 Quality management system [2].
Even though the enforcement on the implementation of ISO
certification to all Grade 7 contractors had been put into effort,
there is still problems and issue that need to be address. The
industry is still facing problems in the implementation of QMS
[3].This is due to many problems and issues that arise in the
organization level as well as in the project level. As according
to scholar [4], study on the project-based QMS is lagging
behind. As construction is a project-based business, it is
appropriate to study QMS in the project level. Issues and
problems that arise during the project level should be identified
to help project managers and contractors to have plan of
actions when facing such issues and problems.
Therefore, this paper investigate what are the issues and
problems that affecting the implementation of QMS in the
construction project especially those project that undertake by
Grade 7 ISO certified contractor. The objective of the research
is to investigate and validate the issue and problems that
affecting the implementation of QMS in construction project
carried out by Grade 7 ISO certified contractor mainly in Klang
Valley.
I. INTRODUCTION
Quality is one of the project success factors that always
become an issue upon the completion of a project. Quality was
defined by reference [1] as the degree of excellence,
conformance with requirements, the totality of characteristic of
an entity that bear its ability to satisfy stated or implied needs
and fitness for use Malaysian construction industry
continuously put the great effort in dealing with construction
quality issue. A good example is made previously by SIRIM
Berhad on the introduction of ISO to the construction industry.
On December 6, 2006, CIDB’S circular stated that all G7
contractors are required to obtain ISO 9001:2000 certifications
effective on 1st January 2009. However, after considering the
request by contractors who are at that time still in the process
of certification, the Minister of Works has agreed to postpone
the enforcement of the ISO 9001:2000 certification for another
six (6) months and with the new effective date will be 1st July
2009. With that, CIDB is urging all G7 contractors to make full
use of the extension period to obtain the ISO certification in
order to maintain their G7 registration with CIDB. Failure at
obtaining ISO 9000 certification will withdraw the contractors’
eligibility to be granted with project worth RM10 million and
above; besides being demoted into G6 contractor.As a result to
the enforcement, the construction industry in Malaysia shows
and increasing number of contractor obtained certification of
ISO 9000 Quality management system [2].
Even though the enforcement on the implementation of ISO
certification to all Grade 7 contractors had been put into effort,
there is still problems and issue that need to be address. The
industry is still facing problems in the implementation of QMS
[3].This is due to many problems and issues that arise in the
organization level as well as in the project level. As according
to scholar [4], study on the project-based QMS is lagging
behind. As construction is a project-based business, it is
appropriate to study QMS in the project level. Issues and
problems that arise during the project level should be identified
to help project managers and contractors to have plan of
actions when facing such issues and problems.
Therefore, this paper investigate what are the issues and
problems that affecting the implementation of QMS in the
construction project especially those project that undertake by
Grade 7 ISO certified contractor. The objective of the research
is to investigate and validate the issue and problems that
affecting the implementation of QMS in construction project
carried out by Grade 7 ISO certified contractor mainly in Klang
Valley.
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