Organizing, the process of structuring human and physical resources in order to accomplish organizational objectives, involves dividing tasks into jobs, specifying the appropriate department for each job, determining the optimum number of jobs in each department, and delegating authority within and among departments. One of the most critical challenges facing lodging managers today is the development of a responsive organizational structure that is committed to quality.
The framework of jobs and departments that make up any organization must be directed toward achieving the organization’s objectives. In other words, the structure of a lodging business must be consistent with its strategy. Managers give structure to a hotel and lodging through job specialization, organization, and establishment of patterns of authority and span of control.